Shipping policy
SHIPPING POLICY
Last Updated: September 11, 2026
Ivory & Aura is an online home décor store operated by Space Therapy Pro LLC. This Shipping Policy explains our order processing times, estimated delivery times, shipping charges, tracking information and support procedures.
ORDER PROCESSING
Orders are typically processed and dispatched within 1–3 business days.
Our processing hours are Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT). Orders placed outside these hours, on weekends or on holidays enter processing on the next business day.
Business days exclude Saturdays, Sundays and public holidays.
Processing may take longer during periods of high demand. If we cannot dispatch your order within the stated timeframe, we will notify you, provide an updated shipping estimate and offer the option to accept the delay or cancel the affected unshipped items for a full refund.
ESTIMATED SHIPPING TIMES
The following estimates begin after dispatch and do not include order processing:
| Destination | Estimated transit time |
|---|---|
| United States | 10–15 business days |
| Canada | 7–15 business days |
| United Kingdom | 7–15 business days |
| Australia and New Zealand | 7–20 business days |
| Other supported international destinations | 10–30 business days |
For standard U.S. orders, please allow approximately 11–18 business days for processing and delivery combined.
Delivery times are estimates, not guaranteed arrival dates. Carrier delays, customs inspections, severe weather and holidays may affect delivery. Please contact us if your shipment exceeds its estimated delivery timeframe.
SHIPPING METHODS AND CARRIERS
We currently offer standard shipping only.
Depending on the destination and shipping route, orders may be delivered by USPS, UPS, FedEx, DHL or local postal services.
All orders include tracking information. Your shipping notification will identify the applicable tracking details.
SHIPPING RATES
We offer free standard shipping on orders over $150 USD.
For orders of $150 USD or less, shipping charges are calculated and displayed at checkout before payment.
Any applicable shipping charges and taxes collected by Ivory & Aura will be shown before you complete your purchase. Free shipping does not cover separately assessed customs duties or import charges.
PRE-ORDER ITEMS
Pre-order products will be identified on their product pages before purchase, along with the applicable estimated shipping or delivery timeframe.
Pre-order items may take up to six weeks to arrive, including production, processing and shipping. Please review the product-specific estimate before placing your order.
Orders containing both in-stock and pre-order items may arrive in separate shipments. Tracking information will be provided for each shipment.
If a pre-order cannot ship within its stated timeframe, we will notify you of the revised estimate and your cancellation and refund options.
ORDER TRACKING
You will receive your tracking information by email within 24–48 hours after dispatch.
Use the tracking number provided to check your shipment’s progress. Carrier updates may take time to appear after the initial shipping notification.
If you have not received tracking information within the expected timeframe, contact ivoryandauraco@gmail.com and include your order number.
CUSTOMS, DUTIES AND IMPORT TAXES
International shipments may be subject to customs duties, import taxes or other charges assessed by the destination country.
Unless explicitly included at checkout, these charges are the customer’s responsibility and are separate from the product price and shipping charges collected by Ivory & Aura.
Please contact your local customs office before ordering if you need information about potential charges. Customs processing may also affect delivery estimates.
SHIPPING RESTRICTIONS
We currently do not ship to:
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APO/FPO military addresses.
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Destinations restricted by our shipping carriers.
-
Locations where shipping services are unavailable.
Available delivery destinations are shown at checkout. If your location cannot be selected, contact us before placing an order.
LOST, DAMAGED OR DELAYED SHIPMENTS
If your order arrives damaged, appears lost in transit or experiences a significant delay, contact ivoryandauraco@gmail.com with your order number and a description of the issue.
For damaged items, please include photographs of the product and packaging when possible, and retain the packaging while we review the issue.
We will investigate with the relevant carrier or fulfillment partner and communicate the next steps toward an appropriate resolution.
CONTACT INFORMATION
Business Name:
Ivory & Aura, operated by Space Therapy Pro LLC
Business Address:
3400 Cottage Way, Ste G2 #17509
Sacramento, CA 95825
United States
Customer Support Phone:
+1 (307) 439-6541
Customer Support Email:
ivoryandauraco@gmail.com
Business Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time (PT)