Home Letter Vases Ribbed Modern Shelf Decor
Home Letter Vases Ribbed Modern Shelf Decor
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About Ivory & Aura
About Ivory & Aura
Ivory & Aura offers home décor and decorative accents to help you create a space that feels personal and inviting. Discover details that bring warmth, texture, and personality to your home.
Order Tracking
Order Tracking
Once your order ships, you’ll receive your tracking information by email within 24–48 hours of dispatch.
Use the tracking number provided to follow your shipment. If you need help locating your tracking information, email ivoryandauraco@gmail.com with your order number.
Returns & Refunds
Returns & Refunds
Please review our Refund Policy for return eligibility, timeframes, and any applicable costs.
For assistance with a return, refund, or an item that arrived damaged, contact ivoryandauraco@gmail.com with your order number and a description of the issue.
Contact Us
Contact Us
Have a question about a product or your order? Contact our customer support team.
Email: ivoryandauraco@gmail.com
Phone: +1 (307) 439-6541
Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT)
Business Address:
3400 Cottage Way, Ste G2 #17509
Sacramento, CA 95825
United States
Shipping Policy
Shipping Policy
SHIPPING POLICY
Last Updated: September 11, 2026
Ivory & Aura is an online home décor store operated by Space Therapy Pro LLC. This Shipping Policy explains our order processing times, estimated delivery times, shipping charges, tracking information and support procedures.
ORDER PROCESSING
Orders are typically processed and dispatched within 1–3 business days.
Our processing hours are Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT). Orders placed outside these hours, on weekends or on holidays enter processing on the next business day.
Business days exclude Saturdays, Sundays and public holidays.
Processing may take longer during periods of high demand. If we cannot dispatch your order within the stated timeframe, we will notify you, provide an updated shipping estimate and offer the option to accept the delay or cancel the affected unshipped items for a full refund.
ESTIMATED SHIPPING TIMES
The following estimates begin after dispatch and do not include order processing:
DestinationEstimated transit timeUnited States10–15 business daysCanada7–15 business daysUnited Kingdom7–15 business daysAustralia and New Zealand7–20 business daysOther supported international destinations10–30 business days
For standard U.S. orders, please allow approximately 11–18 business days for processing and delivery combined.
Delivery times are estimates, not guaranteed arrival dates. Carrier delays, customs inspections, severe weather and holidays may affect delivery. Please contact us if your shipment exceeds its estimated delivery timeframe.
SHIPPING METHODS AND CARRIERS
We currently offer standard shipping only.
Depending on the destination and shipping route, orders may be delivered by USPS, UPS, FedEx, DHL or local postal services.
All orders include tracking information. Your shipping notification will identify the applicable tracking details.
SHIPPING RATES
We offer free standard shipping on orders over $150 USD.
For orders of $150 USD or less, shipping charges are calculated and displayed at checkout before payment.
Any applicable shipping charges and taxes collected by Ivory & Aura will be shown before you complete your purchase. Free shipping does not cover separately assessed customs duties or import charges.
PRE-ORDER ITEMS
Pre-order products will be identified on their product pages before purchase, along with the applicable estimated shipping or delivery timeframe.
Pre-order items may take up to six weeks to arrive, including production, processing and shipping. Please review the product-specific estimate before placing your order.
Orders containing both in-stock and pre-order items may arrive in separate shipments. Tracking information will be provided for each shipment.
If a pre-order cannot ship within its stated timeframe, we will notify you of the revised estimate and your cancellation and refund options.
ORDER TRACKING
You will receive your tracking information by email within 24–48 hours after dispatch.
Use the tracking number provided to check your shipment’s progress. Carrier updates may take time to appear after the initial shipping notification.
If you have not received tracking information within the expected timeframe, contact ivoryandauraco@gmail.com and include your order number.
CUSTOMS, DUTIES AND IMPORT TAXES
International shipments may be subject to customs duties, import taxes or other charges assessed by the destination country.
Unless explicitly included at checkout, these charges are the customer’s responsibility and are separate from the product price and shipping charges collected by Ivory & Aura.
Please contact your local customs office before ordering if you need information about potential charges. Customs processing may also affect delivery estimates.
SHIPPING RESTRICTIONS
We currently do not ship to:
- APO/FPO military addresses.
- Destinations restricted by our shipping carriers.
- Locations where shipping services are unavailable.
Available delivery destinations are shown at checkout. If your location cannot be selected, contact us before placing an order.
LOST, DAMAGED OR DELAYED SHIPMENTS
If your order arrives damaged, appears lost in transit or experiences a significant delay, contact ivoryandauraco@gmail.com with your order number and a description of the issue.
For damaged items, please include photographs of the product and packaging when possible, and retain the packaging while we review the issue.
We will investigate with the relevant carrier or fulfillment partner and communicate the next steps toward an appropriate resolution.
CONTACT INFORMATION
Business Name:
Ivory & Aura, operated by Space Therapy Pro LLC
Business Address:
3400 Cottage Way, Ste G2 #17509
Sacramento, CA 95825
United States
Customer Support Phone:
+1 (307) 439-6541
Customer Support Email:
ivoryandauraco@gmail.com
Business Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time (PT)
Loved by over +10,000 Happy Customers
A Home That Feels Like You
At Ivory and Aura, we believe the most inviting homes reflect the people who live in them. The pieces you choose, the colors you love, and the little details you collect all help tell your story.
We’re a female-owned home decor brand with a simple purpose: to help you create a space you love coming home to.
We’re drawn to thoughtful details, interesting textures, and pieces that bring warmth and character to everyday spaces. Whether you’re refreshing a favorite corner or bringing a whole room together, our hope is to make finding those finishing touches feel inspiring and approachable.
Thoughtful Touches, Everyday Joy
Sometimes, a small change is all it takes to see your space differently. A decorative accent that brings a shelf together. A piece of art that gives a blank wall personality. A welcoming detail that makes an ordinary room feel more like your own.
That’s what inspires Ivory and Aura: helping you find pieces you’ll enjoy living with.
Make Yourself at Home
Your home can evolve with your tastes, your routines, and your life. There’s no need to have everything finished at once. Start with something you love and build from there.
Thank you for making Ivory and Aura part of your home.
A little warmth. A personal touch. A space that’s yours.
+15,000 Happy Customers
Excellent 4.8 / 5
Frequently Asked Questions
How long will my order take to arrive?
How long will my order take to arrive?
Please allow 1–3 days for us to process your order. Once shipped, delivery typically takes 5–10 days. These timeframes are separate, so please allow approximately 6–13 days from placing your order to delivery.
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with your tracking number. You can track your package through 57Track or 17TRACK using the details provided. Can’t find your tracking information? Email ivoryandauraco@gmail.com with your order number, and we’ll help.
Can I change or cancel my order?
Can I change or cancel my order?
Please email ivoryandauraco@gmail.com as soon as possible with your order number and the change you’d like to make. This includes shipping address corrections. Changes and cancellations depend on your order’s processing status and cannot be guaranteed.
What if my item arrives damaged or incorrect?
What if my item arrives damaged or incorrect?
We’re sorry your order didn’t arrive as expected. Please email ivoryandauraco@gmail.com with your order number and clear photos of the item, packaging, and shipping label. Keep the item and packaging while our team reviews the issue and helps with the next steps.
What should I do if my order is delayed or missing?
What should I do if my order is delayed or missing?
First, check your tracking information through 57Track or 17TRACK for the latest updates. If your order is past the estimated delivery window, email ivoryandauraco@gmail.com with your order number so we can investigate. If tracking shows “delivered,” also check around your property and with household members or your building’s reception.
Can I return an item if it doesn’t suit my space?
Can I return an item if it doesn’t suit my space?
Please review our Return Policy for eligibility, time limits, and any applicable costs. To request a return, email ivoryandauraco@gmail.com with your order number and the item you’d like to return. Contact us before sending anything back so we can provide the correct instructions.